Frequently asked questions

FAQS

Lead time


Lead times are listed on each item. We do hold stock of certain items from time to time but typically our lead times are 3 weeks from order. During busy times our lead times can extend to 4-5 week so to avoid disappointment please confirm your order as soon as possible. If you require your item for a specific date please contact us prior to ordering and we will see what’s possible.




Shipping


Collection from our shop is free (by appointment) during office hours. We’re located in Clydebank, Glasgow (hyperlink to Contact Us page)




Shipping outside of the UK / Export


We can arrange shipping to addresses outside of the UK. Please contact us (via the Contact Us page) for a shipping quotation. We may require additional information from you to facilitate export.




Delivery


We use a variety of delivery methods to get our awesome birch ply products to you. Small items are sent by courier and tracking details will be provided at dispatch Furniture; home and office furniture is delivered by specialist courier. We will book delivery and our courier will arrange delivery directly. Furniture is delivered fully assembled although in a small number of cases some minor assembly is required. The shipping method is noted on the item description. Campervan furniture will be delivered by freight (palletised) or by our specialist courier. Units can be shipped ‘flat packed’ or assembled – this depends on the unit. The shipping method is noted on the item description. If your unit is shipped ‘flat packed’ then instructions for assembly will be included but rest assured we’ve designed them to be really easy to assemble! Delivery Costs Delivery costs vary between items. Delivery costs are shown on the product listing. It is possible to combine orders and in some instances up to 2 items of furniture can be delivered for the same cost. For bespoke items or for orders of multiple products we may need to amend delivery costs and these will be discussed at the time of placing your order. If you are looking to order multiple items why not get in touch and we can put together a full quotation for you. Collection is free! See below




Collection


Can I collect my order? Yes, we’d love to see you at Ply Guys and it’s free to collect. When making your order please select ‘Collection’. We’ll advise you when you’re order is complete and you can make an appointment to collect. Collection times are Mon – Thurs: 0900-1730 and Fri 0900-1430




Customisation


See Bespoke Orders; we no longer offer customisation of our units. If you would like to commission a bespoke pieve please see our Bespoke Orders FAQ.




Bespoke Orders


Have a great design idea? Let us make it a reality. We take on around 5-6 bespoke commissions per month. Bespoke commissions range from special home furniture and kitchens to modifications to our own units. Our home page lists our current bespoke availability and lead times. For large projects or commercial enquiries please drop us an email via the contact page.




Fitting / Installation / Assembly


OK, we get this question quite a lot. We design our products to be as simple to assemble as possible. If assembly is required it’s more than likely this will be slot together or at worst the addition of feet/legs. For furniture we don’t fit units so if you’re looking for a fitted unit or kitchen please speak to your installer and ask them to contact us! For campervan furniture we don’t fit units but if you’re collecting from us we’ll happily give you a hand getting the unit into the van etc. As each van is different some minor scribing may be required for kitchen/pod units to get a perfect fit.




What materials do you use?


The clue is in the name…but we almost exclusively use sustainable Birch Ply




How do you maintain / clean etc


We use birch for our builds because it not only looks amazing but is strong, long lasting and resilient. In certain circumstances we recommend using coatings to protect the finish, particularly for the facings of Natural Birch or where the end grains may be exposed to water.




Can you paint the furniture and campervan units?


If you’ve gone for our Natural Birch finish you can customise your unit or furniture using paint. Obviously, if you’ve opted for one of our other finishes (like light grey or hexa) then please don’t…it looks amazing as it is.




How do I contact you?


Go here and you can email us, fill out the Contact Us form or give us a call. We’re open Mon-Thu 0900-1700 and Fri 0900-1430




I have an issue with an item what do I do?


In the unlikely event you have an issue please get in touch as soon as you can. We’re a small company which allows us to speak directky and reolved whatever your issue is. If you would rather email, please go to the Contact Us form and send us as much information as possible. We’re open Mon-Thu 0900-1700 and Fri 0900-1430




What van size do I have?


Unsure about which van size you have when purchasing one of our units? There are loads of vans out there and although we can't list them all, we can fit an amazing custom bed, kitchen or storage system in one. Here are some of the most popular models out there, please get in touch if you don't see your van listed, or let us know in the custom text field at checkout. SMALL VAN Vauxhall Combo Ford Transit Courier Volkswagen Caddy Citroen Berlingo Peugeot Partner Mercedes Citan Renault Kangoo Z.E Fiat Doblo Cargo Nissan NV200 Fiat Fiorino MEDIUM VAN Volkswagen Transporter Ford Transit Custom Vauxhall Vivaro Toyota Proace Nissan NV300 Mercedes Vito Renault Trafic Fiat Talento Peugeot Expert Iveco Daily LARGE VAN Mercedes Sprinter Volkswagen Crafter MAN TGE Ford Transit Renault Master Nissan NV400 Vauxhall Movano Citroen Relay Peugeot Boxer Fiat Ducato Maxus Deliver 9