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  • What we DO/DONT do
    We get asked this a lot so here is a list of what we do/don't do. What we do - Fit our furniture/floor/walls/roof panels What we don't do - Everything else Please see our INSTALL PREP section for more info on how your van should look prior to arriving with us for an install appointment
  • Lead time
    Our current lead times for installs/collection are updated each week and are shown on the header of our website. We operate different lead times for small items/stock items which is generally 5-7 days, these are all items found in our accessories section. If you require your item for a specific date please contact us prior to ordering and we will see what’s possible. IMPORTANT NOTICE We no longer ship large items of furniture, please see the shipping section for more info
  • Installation
    Installation Installation of our van furniture at our farm location near Loch Lomond. Installation time and costs vary depending on the amount of furniture we're fitting and we offer services from 1hr to a full day. For a full install (floor, walls, ceiling and furniture) in a medium sized van we would require the van from 0900 - 1630 whereas a single item we may only need the van for an hour. Our fitting service includes all materials. Please see our INSTALL PREP section for more info on how your van should look prior to arriving with us for an install appointment We DO NOT undertake conversion services such as; diesel heater fitment, electric installs, window installs, lining / insulation etc More info on our install service here Please note, any install prep that hasnt been carried out may incur an additional charge on the day of fitting, we will always have a discussion prior to your build to assess what stage your van is in and to make sure it is ready to come to us for fitting.
  • Order Changes
    Order Changes: We can usually accept furniture and upholstery order changes up to 4 weeks before your scheduled build date. If you would like to make a change to your order please email: quoting the invoice number and your surname. We will acknowledge the change by return and update your build accordingly.
  • Shipping
    What items do you ship? We can ship the following smaller van furniture items ; Clachan wheel arch storage unit Clachan (Sorcha) wheel arch storage unit Bocsa portable kitchen pod All items that are included in our lifestyle or accessories section All furniture exclusively designed, manufactured and installed at our farm location on the banks of Loch Lomond, to book your installation date visit our services page here. Small items (from our accessories section) are sent by courier and tracking details will be provided at dispatch For Europe enquiries please visit Collection is free!
  • Shipping outside of the UK / Export
    For European enquiries please visit or email
  • Collection
    Can I collect my order? Yes, we’d love to see you at Ply Guys and it’s free to collect. When making your order please select ‘Collection’. We’ll advise you when you’re order is complete and you can make an appointment to collect. Collection times are Mon – Thurs: 0900-1730 and Fri 0900-1430
  • What materials do you use?
    The clue is in the name…but we almost exclusively use sustainable Birch Ply
  • How do you maintain / clean etc
    We use birch for our builds because it not only looks amazing but is strong, long lasting and resilient. In certain circumstances we recommend using coatings to protect the finish, particularly for the facings of Natural Birch or where the end grains may be exposed to water.
  • Can you paint the furniture and campervan units?
    If you’ve gone for our Natural Birch finish you can customise your unit or furniture using paint. Obviously, if you’ve opted for one of our other finishes (like light grey or hexa) then please don’t…it looks amazing as it is.
  • How do I contact you?
    Go here and you can email us, fill out the Contact Us form or give us a call. We’re open Mon-Thu 0900-1700 and Fri 0900-1430
  • I have an issue with an item what do I do?
    In the unlikely event you have an issue please get in touch as soon as you can. We’re a small company which allows us to speak directly to our customers and resolve whatever your issue is. If you would rather email, please go to the Contact Us form and send us as much information as possible. We’re open Mon-Thu 0900-1700 and Fri 0900-1430
  • What van size do I have?
    Unsure about which van size you have when purchasing one of our units? There are loads of vans out there and although we can't list them all, we can fit an amazing custom bed, kitchen or storage system in one. Here are some of the most popular models out there, please get in touch if you don't see your van listed, or let us know in the custom text field at checkout. SMALL VAN Vauxhall Combo Ford Transit Courier Volkswagen Caddy Citroen Berlingo Peugeot Partner Mercedes Citan Renault Kangoo Z.E Fiat Doblo Cargo Nissan NV200 Fiat Fiorino MEDIUM VAN Volkswagen Transporter Ford Transit Custom Vauxhall Vivaro Toyota Proace Nissan NV300 Mercedes Vito Renault Trafic Fiat Talento Peugeot Expert Iveco Daily LARGE VAN Mercedes Sprinter Volkswagen Crafter MAN TGE Ford Transit Renault Master Nissan NV400 Vauxhall Movano Citroen Relay Peugeot Boxer Fiat Ducato Maxus Deliver 9
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